TERMS & CONDITIONS

Print Specific Terms & Conditions

1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. PAYMENT TERMS

2.1 ACCOUNT

The customer shall pay 40% of the estimated design costs prior to commencement of design process. Full payment shall be made within 7 days following the day in which the invoice is raised or the goods delivered, unless special settlement terms have been agreed by us in writing.

2.2 NON ACCOUNT

The customer shall pay the full printing costs as well as 40% of the estimated design costs prior to commencement of design process.

2.3 DISCOUNT

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.

2.4 VAT

If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full.

3. OVERDUE ACCOUNTS

3.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5.0% above the current Bank of England base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you. 3.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

4. PASSING OF TITLE AND RISK

4.1. The risk in the goods shall pass to you on delivery. 4.2. All goods delivered or not, remain our property until payment is received in full. 4.3. Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for this purpose.

5. PRODUCTS

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.

6. QUOTATIONS AND CONTRACTS

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices overleaf are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

7. PRICES

Where applicable all prices quoted are subject to VAT at the current UK rate.

8. DELIVERY

8.1. Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. 8.2. Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges), which will be charged to you at current commercial rates.

9. QUANTITY VARIATION

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

10. CLAIMS

10.1. Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 48 hours of delivery. 10.2. All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 72 hours of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract. 10.3. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery. 10.4. Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.

11. LIABILITY

11.1. Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. 11.2. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10. 11.3. Nothing in these terms and conditions shall affect the rights of a consumer.

12. CANCELLATION CHARGES

Please note that a 10% charge of the total value of the original order will be made on all cancelled orders plus a £15.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made.

13. SAMPLES

These will be submitted on approval and will be charged for if not returned in good condition within 14 days.

14. QUANTITY CHANGES TO ORDERS

Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

15. ARTWORK AND PRINTING

The entire copyright throughout the world in all printing plates, litho positives, digital prints and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for One Media (Scotland) Ltd pursuant to or in implementation of any contract with the customer shall belong to One Media (Scotland) Ltd. One Media (Scotland) Ltd agrees that unless the customer becomes in default of any obligation to make any payment to One Media (Scotland) Ltd, it will not reproduce any such items for any competitor of the customer.

16. PROOFS

A fee will be charged for proofs unless special terms have been agreed by us in writing. The customer shall be completely responsible for checking proofs and providing ammendments and corrections. If we have not been given printing approval after 14 days a 10% surcharge of the total value of the original print order will be applied plus the full artwork costs, plus a £15.00 administration fee.

17. ON HOLD

If an order does not proceed after 14 days of being put on hold, a 10% surcharge of the total value of the original print order will be applied plus the full artwork costs, plus a £15.00 administration fee.

18. FORCE MAJEURE

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.We state for the purpose of these conditions, and you the client agree unequivocally that non supply of content and any materials required for production from the client are included under this clause.

19. MISCELLANEOUS

The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with Scottish Law.

20. COMPLAINTS

Complaints must be made in writing to the address overleaf within 7 days. Any complaints made after this time period are void of any right to refund or reprint.

Web Design Terms & Conditions

WEB SITE DESIGN:

A non-refundable deposit of 50% of the total cost of the project is due upon commencement of the project. For projects under £2,000, the balance of 40% is collected upon completion of the project, but immediately before uploading of the files to the client's server.
For projects over £2001, another milestone, 30% of total cost of project, is due upon approval of web design, before site build commences. The final milestone, or the balance of 30% and any other costs, expenses or additional charges due to change orders, are due upon completion of work, before upload of web site files to client's server. Files are uploaded to client's server within 24 hours of receipt of payment.

GRAPHIC DESIGN:

A non-refundable deposit of 60% of the total cost of the project is due upon start of work. The balance of 40% of total and any other costs, expenses or additional charges due to change orders, are due upon completion, at the time the artwork is finalised and immediately prior to forwarding any files to client.

WEB COPYWRITING & PROOFREADING:

A non-refundable deposit of 60% of the total cost of the project is due upon start of work. The balance of 40% of total and any other costs, expenses or charges as a result of change orders, are due upon completion of the project.

WEB CONSULTING:

Full payment is due at time of consultation.

RUSH FEES:

For projects requiring a 48-hour or less turnaround, an additional non-refundable 35% of the total project cost is due immediately prior to commencement of the project.

NON PROFIT DISCOUNT:

If you are a charitable organisation, please provide us with your SCO number before signing our contract for services or web hosting agreement and you will receive a 25% discount on all web design services, including graphic design and web hosting.

NON PAYMENT

Non-payment for any work performed will result in termination of contract, web site files will not be uploaded to client's server and any payments made at start of work or during work will not be returned. If for any reason site files have been uploaded to client's server, they will be removed. We will retain ownership and copyright in all works created for and on behalf of the client for which payment has not been received. There will be a £15.00 fee on all returned checks, plus any additional bank fees. Client assumes responsibility for all collection of legal fees necessitated by default or delay in payment.

VAT

All prices quoted are exclusive of VAT

DEPOSITS

All deposits for work are non-refundable. No exceptions.

OUR ETHOS

We want you as our customer to be happy with our services and design products, we work on the ethos that you are the client and we are the suppliers, we will work for you to the best of our ability but you as the customer must pay us for that work.

While we don't necessarily believe that the customer is always right, let's face it you have come to us for our experience in web design, web standards and graphic design, we do believe the customer is entitled to be as proud of their new web design or graphic artwork as we are. So let's keep the lines of communication open!